Terms of use

1. About these terms

MatConnect is a procurement workflow tool for architects, designers, contractors and material suppliers. It is operated by [LEGAL NAME], [REGISTERED ADDRESS], VAT number [VAT NUMBER], General Commercial Registry (GEMI) number [GEMI NUMBER] ("MatConnect", "we").

These terms apply to matconnect.gr and the MatConnect app. You accept them when you set your password and start using your account. If you use MatConnect for a company, you accept them on its behalf and confirm that you are allowed to.

How we handle personal data is explained in our Privacy policy. For questions about these terms, email support@matconnect.gr.

2. Who can use MatConnect

• Businesses only. You must use MatConnect for your trade, business or profession, not for personal purchases. That is why consumer protection law does not apply to your use of it.
• Adults. You must be at least 18.
• By invitation. During the closed beta, accounts are created by invitation only, and we decide who joins.
• True details. What you tell us about yourself and your business must be accurate and kept up to date.
• Verification is not a guarantee. We check suppliers' basic business details before they receive RFQs from the network. That doesn't mean we vouch for their products, prices or reliability.

3. Your account

• Keep your password safe and don't share it. We recommend turning on two-factor authentication in Settings. Tell us straight away if you think someone else has used your account.
• Each account belongs to one person, and you are responsible for what happens under your account.
• Company workspaces: if you work inside a company on MatConnect, its owners manage its members, and the projects created in it belong to the company.
• If you leave a company or are removed from it, your projects and work stay with the company and are handed over to one of its members.

4. What MatConnect does, and what it doesn't

MatConnect is a tool for organising purchasing. We are not a seller, buyer, agent, broker or guarantor, and we are not a party to any deal between designers and suppliers.

• RFQs: designers describe what they need and choose who receives the request.
• Quotes are information from suppliers. Each supplier is responsible for its prices, availability, specifications and delivery terms.
• Orders in MatConnect record that a designer intends to buy from a supplier, and help both sides follow the delivery. They are not a binding purchase contract in themselves. The actual contract (purchase order, invoice, delivery and payment terms) is agreed directly between the designer and the supplier, outside MatConnect.
• Payments: MatConnect doesn't handle payments between users.

So we are not responsible for the quality, safety, compliance or delivery of materials, or for whether a user keeps its word. Check what matters to you before you commit.

5. Inviting your suppliers

Designers can add their own suppliers and send them RFQs by email through MatConnect. When you do, you confirm that:

• you already work with that supplier, or have a real business reason to contact them, and they would expect to hear from you;
• you authorise us to email them in your name about your requests;
• the contact details you enter are correct and you are allowed to share them with us;
• you accept that we limit how many invitations an address receives, and that we stop emailing anyone who opts out.

6. Acceptable use

You must not use MatConnect to:

• upload or send anything illegal, fraudulent, defamatory or offensive;
• share content you have no right to share, such as someone else's drawings, photos or confidential documents;
• send spam or marketing messages, or contact people for anything other than real purchasing;
• probe, overload or get around our security, or try to see data you are not allowed to see;
• copy data in bulk with bots, scrapers or other automated means, or build a competing database from it;
• pretend to be someone else or misrepresent your business;
• upload malware, or reverse-engineer the software except where the law expressly allows it.

7. Your content

• You keep ownership of everything you put in MatConnect: projects, RFQs, drawings, files, quotes and messages.
• You give us permission to store, copy, process and show your content to the people you choose (your company, and the suppliers or designers you send it to), only as needed to run, secure and improve MatConnect. This permission ends when the content is deleted, except for copies others have already received and our short-lived backups.
• Anonymised statistics: we may combine data from many users into anonymised, aggregated statistics, such as typical price ranges per material category, and use or publish them. They never identify you, your company or your projects.
• You are responsible for your content, and you confirm that you have the right to use and share it.

8. Reporting illegal content

Anyone can report content on MatConnect that they believe is illegal, by emailing support@matconnect.gr. To help us act, please include:

• why you think the content is illegal;
• where it is, for example the RFQ number or a link;
• your name and email address (not needed if you are reporting child sexual abuse material);
• a statement that you believe in good faith that your report is accurate and complete.

We confirm that we received your report, review it carefully and objectively, and tell you what we decided. Decisions are made by our team; we don't use automated content moderation.

If we remove or restrict content, or suspend or close an account, we tell the user affected what we did and why, which rule or law it is based on, and how to challenge it.

You can challenge any such decision by replying to our message. Someone who was not involved in the original decision will review it. You can always go to court as well.

Point of contact: support@matconnect.gr is our single point of contact for users and for authorities under the EU Digital Services Act (Regulation (EU) 2022/2065). You can write to us in Greek or English.

9. Fees

MatConnect is free during the closed beta. If we introduce paid plans or fees, we'll tell you at least 30 days in advance, and we will never charge you without your agreement.

10. Availability and changes to the service

MatConnect is in beta. We work hard to keep it running and your data safe, but we can't promise that it will always be available or free of errors. We may need to pause it for maintenance, with notice where we can.

We may add, change or remove features. If we remove something important that you rely on, we'll tell you in advance where we reasonably can.

11. Our intellectual property

The MatConnect software, design, brand and logo belong to us or our licensors. These terms give you a limited, non-exclusive, non-transferable right to use MatConnect for your business while your account is active. Nothing else is transferred to you.

If you send us feedback or ideas, we may use them freely, without any obligation to you.

12. Privacy and other people's data

Our Privacy policy explains how we handle personal data. When you add other people's details, such as colleagues or supplier contacts, make sure you are allowed to share them with us for that purpose.

13. Liability

• What we don't limit: nothing in these terms limits our liability for intent or gross negligence (Greek Civil Code art. 332), or any other liability that the law doesn't allow us to limit.
• Cap: for any other claim, our total liability to you in any 12-month period is limited to the fees you paid us in the 12 months before the claim, or €100 if you paid nothing.
• Indirect loss: within the same limits, we are not liable for lost profits, lost business or opportunities, or the loss of data you could have kept your own copy of.
• Other users: we are not liable for what other users do, for their content (including quotes), or for deals and deliveries between users.
• Beta: during the beta, MatConnect is provided free and as it is. Keep your own copies of anything important.

You are responsible to us for claims by others caused by your content or by your breach of these terms, and you will cover our reasonable costs of dealing with them.

14. Suspending or closing an account

• By you: you can stop using MatConnect at any time and ask us to close your account by emailing support@matconnect.gr.
• By us: we can close your account, or end the beta, with 30 days' notice by email.
• Immediately: we may suspend or close an account without notice for a serious breach of these terms, fraud, a security risk to MatConnect or its users, or when the law or an authority requires it.
• We always tell you the reasons, and you can challenge the decision as described under "Reporting illegal content".
• Afterwards: before your account is closed you can ask us for a copy of your data. What happens to it after that is explained in the Privacy policy. The sections on content, liability and disputes keep applying.

15. Changes to these terms

We may update these terms, for example when we add features or the law changes. For significant changes we'll email you at least 30 days before they apply. If you don't agree, you can close your account before then; if you keep using MatConnect afterwards, the new terms apply. The date at the top shows the current version.

16. Law and disputes

These terms are governed by Greek law.

If something goes wrong, please contact us first: most problems can be solved quickly. If we can't resolve it together, the courts of Athens, Greece have exclusive jurisdiction.

These terms are available in Greek and English. If the two versions differ, the Greek version prevails.

17. Other legal points

• These terms, together with the Privacy policy, are the whole agreement between you and us about MatConnect.
• If a court finds part of these terms invalid, the rest still applies.
• If we don't enforce a right straight away, we can still enforce it later.
• We may transfer this agreement to a company that takes over MatConnect, and we'll tell you if we do. You may not transfer it without our written agreement.